CAIRO: Oracle Egypt s opened its new Global Support Services Center Sunday, which will help “customers maximize their Oracle investment through the optimization of system availability and performance of their Oracle products, the company said in a press statement.
Minster of Communication and Information Technology Tarek Kamel and Executive Vice President of Oracle EMEA Sergio Giacoletto inaugurated the center.
The opening followed a meeting between Prime Minister Ahmed Nazif and Giacoletto, who was accompanied by an Oracle delegation to discuss the company’s efforts in Egypt as well further cooperation in the IT field.
“Starting in July 2005, phase one of the program provided global customer support services to cover Oracle s e-Business Suite business applications. The second phase extended the support coverage to provide core competencies in Oracle’ technology platform and other areas of enterprise resource planning (ERP) applications, and has introduced other services including Oracle On-Demand, Oracle Advanced Customer Services and the Customer Management Center, said the press statement.
Commenting on the opening, Giacoletto said, “Oracle has a strong commitment to developing and expanding its service and support to its global customers and Egypt has increasingly become an important hub for global companies. The official opening of our new global support services center demonstrates Oracle’s understanding of the potential growth of the country.
“In close cooperation with the MCIT, Oracle is investing in training students, young professionals and school and university teachers to become skilled technicians to handle high volumes of support activities, the company said.
In 2007, over 1,000 professionals were trained on Oracle technologies and most obtained Oracle Certified Professional (OCP) certifications. Armed with its ISO90001 Certification, Oracle’s new facility will become one of the largest technology centers in the Middle East, hosting over 520 professionals.
Egypt s Global Support Service Center provides support in Arabic, English, French and Spanish.
