The National Telecom Regulatory Authority’s (NTRA) April 2016 report revealed that the quality of voice services of Egypt’s three leading mobile operators continued to deteriorate for the third consecutive month.
According to the report, about 44,500 mobile calls via Etisalat, Vodafone, and Orange were evaluated in Greater Cairo in April. During the evaluation period, 104 calls were dropped, compared to 77 calls in March. The number of blocked calls decreased from 322 calls in March to 201 in April.
Etisalat ranked first in terms of voice service quality, based on the examination of 14,900 calls, of which 48 were blocked, while 71 calls were dropped. 15,400 calls via Vodafone were also part of the study, showing that 73 were blocked and 19 were dropped, placing the company in second place.
Orange came in last on the indicator of voice service quality, after evaluating 14,200 calls, 80 of which were blocked and 14 dropped.
None of the three companies exceeded the maximum limit of permitted dropped or blocked calls. The NTRA had set the permitted rate at 2% of the total examined calls.
In terms of mobile internet connection, NTRA’s report showed that 14,800 connection attempts were conducted through the networks of the three mobile operators.
Orange ranked first on the indicator of the quality of internet connections. The NTRA examined 5,000 internet connection attempts through Orange’s network, only four of which were blocked with zero dropped connections. Etisalat came second through the assessment of 4,900 connections, only six of which were blocked, while Vodafone came third after examining 4,900 connections, eight of which were blocked.
