The Central Bank of Egypt (CBE) launched a call centre hotline on Sunday under the number 16775.
According to the CBE, this hotline is designated for complaints from clients regarding malpractices being carried out by banks and exchange bureau companies if they violate instructions on US dollar trading.
The CBE will focus on violations relating to the non-acceptance of cash deposits and withdrawals in foreign currencies or trading through illegal channels or prices differing from the announced rates. Violations will be handled in accordance with laws stipulated by the CBE.
