Prime Minister Mostafa Madbouly has emphasized the government’s commitment to improving communication with citizens to build trust between the government and citizens.
This came during the cabinet’s review of the unified governmental complaints system during June. Tariq Al-Rifai, Director of the unified governmental complaints system, presented a detailed report during the cabinet’s review of the system’s efforts in June.
Al-Rifai said the system oversaw, received and monitored 108,000 complaints, requests, and distress signals. Many concerned authorities worked hard to prepare for Eid Al-Adha and focus on the holiday period.
He also said there was continuous coordination with emergency teams in the facilities, public ministries, governorates, and various agencies.
The ministries of health, housing, electricity, petroleum, and supply, as well as the concerned governorates, worked to handle emergency complaints, control markets, and review the position of bakeries and outlets for the exchange of various food commodities. They also addressed any attempts to encroach or build in violation during the vacation period, he continued.
According to Al-Rifai’s report, 86,000 complaints were sent electronically to the appropriate authorities after an initial review. Another 17,000 were saved for further examination before being forwarded. Additionally, 5,000 complaints and requests are currently being reviewed and processed for necessary action.
During the month of June, concerned authorities received a significant number of complaints, with 68% of them directed towards various ministries. Nine ministries, including housing, health, interior, social solidarity, education, supply, electricity, communications, and labor, addressed and handled these complaints, with ministries receiving about 86% of all complaints.
The ministries of endowments, defence, electricity, foreign, petroleum, tourism and antiquities, education, health, labor, transport, supply, higher education, civil aviation, and finance have effectively addressed complaints by achieving high rates of achievement and providing quality responses.
Whereas, governorates accounted for 21% of the total complaints addressed to the competent authorities during June. It received and dealt with 9 governorates: Cairo, Alexandria, Giza, Sharkia, Menoufia, Dakahlia, Qalyubia, Gharbia, and Beheira, with 76% of the total complaints directed to the governorates. The governorates of Port Said, Ismailia, Qena, Minya, Beni Suef, Suez, Assiut, Sohag, Matrouh, Menoufia, Gharbia, Kafr El-Sheikh, Dakahlia, Cairo, Beheira, and Giza achieved distinguished achievement rates.
While the rest of the bodies and universities associated with the system were allocated electronically, by 11% of the total of those complaints and requests, and each of: the National Social Insurance Organization, the Central Agency for Organization and Administration, the National Authority for Food Safety, the Consumer Protection Agency, and the Sheikh of Al-Azhar Al-Sharif achieved high achievement rates in resolving complaints. and undermining its causes.
