Canon Central and North Africa announced the launch of its ‘Canon Contact Centre’ in Egypt. The centre is the first of its kind for Canon Central & North Africa and aligns with its ‘Closer to Customer’ strategy aimed at strengthening and enhancing relationships with its customers.
The company said that Canon Contact Centre will elevate the overall customer experience by fostering seamless and efficient interactions, while also surpassing their expectations and fulfilling their demands.
It will serve as a seamless hub of information exchange, this centre ensures patrons receive enhanced reliability through adept and experienced representatives. Moreover, customers can expect swift query resolutions, thanks to the expert training that enables representatives to promptly identify and address their needs.
Canon sets forth with its one-of-a-kind Contact Centre in Egypt, resolutely echoing its ‘Closer to Customer’ strategy while paving the way for local talent’s growth.
“This ground-breaking initiative eliminates any barriers that might distance the company from its valued customers,” says Somesh Adukia, Managing Director of Canon Central and North Africa. “This unprecedented endeavour offers a perfect combination of opportunities for both Canon’s existing network and the aspiring young population seeking employment in Egypt, setting it apart from any other African country. My pride in starting this venture in Egypt is immeasurable. Positioned as the kingpin of communication, the Contact Centre promises the pinnacle of customer experience forging an unprecedented bond between Canon and its customers.”
Egypt is renowned for its world-class education ecosystem, with 250+ universities and institutes providing access to 600K+ graduates each year, one of the highest in EMEA.
Canon has been at the forefront of education and empowerment initiatives across Africa and the Middle East since it started operating in these markets.
The Canon Contact Centre in Egypt reinforces the company’s continued commitment and further contributes to job creation and to upskilling successful candidates who will handle client queries. All Contact Centre representatives will receive training in acquiring soft skills, product knowledge, CRM internal training, knowledge base development, and more.
With the ICT sector being the largest contributor to Egypt’s GDP, it is no surprise that the country’s IT and BPO service providers employ 212,000 FTEs, with the total number of customer care call centre professionals estimated to be around 95,000 every year.
The amalgamation of an abundance of local talent in the Egyptian Call Centre market with people’s liking to connect on a call for human interaction over texting online or emailing makes the Egypt-based Canon Contact Centre a real winner for customers.
“We find ourselves at a monumental juncture in our journey, as this project’s inception signifies a transformative milestone. Our resolute commitment is to deliver unparalleled experiences and unwavering support to every individual who chooses to partake in this expedition with us,” said Tushar Vaishnavi, Strategic Planning Director, Canon Central & North Africa.
Vaishnavi added that the cutting-edge contact centre redefines customer interaction, seamlessly weaving efficiency into every engagement and facilitating effortless access to a comprehensive repository of information spanning Canon’s diverse products, services, and channels.
